You see a charge from Roku on your card and can't place it — you don't pay Roku for anything. Here's the catch: many streaming channels let you subscribe and pay through your Roku account instead of paying the channel directly. The money shows up as "Roku," "Roku for ___," or "The Roku Channel," and the only place to cancel it is in your Roku account, not on the channel's own website. This guide shows you exactly where to find it and turn it off, on the web and on your device.
When you start a free trial or subscription from inside a channel on your Roku device, Roku often handles the billing as the payment processor. That's convenient at sign-up, but it means the recurring charge lives in your Roku account's subscription list. Cancelling the channel's own app or website usually won't stop a Roku-billed subscription, because Roku is the one holding the standing payment. The reliable fix is to cancel it where Roku manages it: at my.roku.com/subscriptions or on the device itself.
Not every streaming charge runs through Roku — some channels you signed up for on the web bill you directly even if you also watch them on a Roku. Check the merchant name on your statement:
If you're unsure which one a mystery charge is, our guide on how to tell where a subscription is actually billed walks through reading the statement line.
my.roku.com in a browser and sign in to your Roku account.| Statement reads | Where to cancel | Stops the charge? |
|---|---|---|
| Roku / Roku for ___ | my.roku.com subscriptions, or on the device | Yes |
| The channel's own name | That service's own account page | Yes |
| Channel app only (Roku-billed) | Cancelling in the app alone | Often not enough |
One detail worth knowing: when you cancel a Roku subscription, you typically keep access until the end of the current billing period rather than losing it instantly. The renewal date shown on the manage screen is when the charge would have hit again — cancel before that date to avoid the next one.
If you don't recognise a Roku charge at all, sign in to my.roku.com and review the full subscriptions list — a household member may have started it, or a lapsed trial may have rolled into a paid plan. If you've turned everything off and still see a charge you can't account for, Roku's support pages cover reviewing unrecognised charges, and you can ask your bank to investigate a charge you believe is unauthorised. Keep a screenshot of the cancelled status as your record.
Add your Roku-billed channels to SubScan and see them next to everything else, with renewal dates and your true monthly and yearly total. It runs entirely in your browser: no bank login, no Roku login, no account, nothing uploaded.
Open the free trackerBecause a streaming channel you subscribed to bills through your Roku account rather than directly. Roku acts as the payment processor, so the charge shows as "Roku," "Roku for [channel]," or "The Roku Channel." To stop it, cancel that channel in your Roku account at my.roku.com or on your Roku device.
On the web, sign in at my.roku.com, open Subscriptions, select the channel, choose Manage subscription, then Cancel subscription or Turn off auto-renew. On the device, press Home, highlight the channel, press the Star/Options button, choose Manage subscription, and cancel. Confirm the channel leaves your active list.
Often not. If Roku is the biller, the standing payment lives in your Roku account, so cancelling only inside the channel app may leave the charge running. Cancel it through your Roku subscriptions instead. If you signed up directly on the service's website, cancel there.
Usually not. Cancelling typically turns off auto-renew, and you keep access until the end of the current billing period. The renewal date on the manage screen shows when the next charge would have occurred, so cancel before that date to avoid being charged again.
Yes. You add each one to SubScan manually and it appears with your other subscriptions in your monthly and yearly totals and renewal view. SubScan never connects to Roku or asks for any login, so everything stays on your device.
For informational purposes only. SubScan is a free, on-device tool and does not provide financial advice. Roku menu labels and figures are illustrative and may change; check Roku's current screens for exact wording.