The Wall Street Journal lets you start online in seconds but often makes you finish on the phone - the website frequently hides the cancel button behind a 'call to cancel' number. This guide walks through the online attempt and the phone fallback, and flags the post-cancellation charges some readers report. Page layouts change, so verify the current steps in your own Customer Center before relying on them.
Log in at wsj.com, click your name or profile icon in the top right, and choose Customer Center or My Account from the menu.
Open Manage Subscription and look for a Cancel option. On many accounts this is replaced with a phone number rather than a working cancel button.
If the site routes you to call, use the US line 1-609-627-1351, or customer service at 1-800-568-7625 (1-800-JOURNAL). International lines exist for Europe and Asia-Pacific.
Tell the representative you want to cancel outright. Decline retention discounts if you do not want to continue.
Keep the confirmation email or reference number. Readers have reported charges continuing after a cancel, so proof matters if you need to dispute one.
Forgot you were even paying for this? You are probably paying for others too. SubScan adds up every subscription, flags what you have stopped using, and ranks your fastest savings - so you cancel the right ones and they do not creep back. Everything stays on your device: no bank login, no account, no upload.
Start your free auditSometimes - under Customer Center > Manage Subscription - but many accounts only show a phone number. Check your own account; if there is no working cancel button, you will have to call.
The US line is 1-609-627-1351, and general customer service is 1-800-568-7625 (1-800-JOURNAL). Separate numbers serve Europe and Asia-Pacific.
WSJ generally does not pro-rate partial months; access typically runs to the end of the paid cycle. Confirm specifics with the rep when you cancel.
For informational purposes only - not financial or legal advice. Cancellation steps and policies can change; always confirm the latest flow in your account or app. Brand names are used for identification only. Sources: customercenter.wsj.com