Surfshark doesn't let you cancel directly from your web dashboard - you turn off auto-renewal in your account, then contact support to close out the plan or request a refund. The steps below cover the standard path plus the app-store exception. Surfshark changes its dashboard periodically, so always confirm the current steps in your Surfshark account or with their live chat before relying on this guide.
Log in at surfshark.com, open your account/subscription settings, and switch off auto-renewal. This stops the next charge but keeps access until the current period ends.
Surfshark has no self-serve cancel button. Click the chat bubble in the bottom-right of surfshark.com and choose 'Chat with us' to reach an agent.
Tell the agent you want to cancel and, if eligible, request a refund under the 30-day money-back guarantee. They can process the cancellation directly.
If a refund is approved, Surfshark says it typically posts to your original payment method in about 3-7 business days. Keep the chat transcript or confirmation email.
Forgot you were even paying for this? You are probably paying for others too. SubScan adds up every subscription, flags what you have stopped using, and ranks your fastest savings - so you cancel the right ones and they do not creep back. Everything stays on your device: no bank login, no account, no upload.
Find your other hidden subscriptions →You can turn off auto-renewal in your account, but Surfshark does not offer a one-click cancel in the web portal. To fully cancel or request a refund you contact support via live chat or email.
Surfshark advertises a 30-day money-back guarantee for eligible purchases. You request it through live chat. App-store purchases are refunded by the store, not by Surfshark.
Surfshark states refunds generally reach your original payment method within roughly 3-7 business days after approval. Timing can vary with your bank or card issuer.
For informational purposes only - not financial or legal advice. Cancellation steps and policies can change; always confirm the latest flow in your account or app. Brand names are used for identification only. Sources: support.surfshark.com support.surfshark.com