Canceling Shopify means deactivating your store from the Plan settings - and only the store owner can do it. Two things trip people up: paid third-party apps keep charging after you cancel your plan, and Shopify doesn't refund partial periods, so timing matters. Export your data first. Shopify updates its admin layout periodically, so confirm the current steps on the official help page linked below.
Before canceling, export orders, products, and your customer list as CSV. You'll lose easy access to them after deactivation.
In Settings > Apps and sales channels, remove paid apps. Deactivating your store does not automatically cancel separate app subscriptions.
Only the Store Owner account can close a store - staff accounts cannot. Log in to the Shopify admin.
Click Settings (bottom-left), then the Plan tab. Scroll to the bottom to find Deactivate store.
Shopify may offer a 'Pause and Build' plan - click Deactivate store again to decline, then enter your password and pick a reason.
Confirm to finish. Your store goes offline and billing stops going forward.
Forgot you were even paying for this? You are probably paying for others too. SubScan adds up every subscription, flags what you have stopped using, and ranks your fastest savings - so you cancel the right ones and they do not creep back. Everything stays on your device: no bank login, no account, no upload.
Find your other hidden subscriptions →No. Only the Store Owner account can deactivate a Shopify store. Transfer ownership or have the owner do it.
No. Shopify does not refund partial billing periods, so cancel just before the next charge date.
Shopify typically retains store data for a period after deactivation, so you can reactivate later - but export your data first to be safe.
For informational purposes only - not financial or legal advice. Cancellation steps and policies can change; always confirm the latest flow in your account or app. Brand names are used for identification only. Sources: help.shopify.com