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How to Cancel QuickBooks Online

Cancelling QuickBooks Online requires admin access, and where you cancel depends on how you signed up - directly with Intuit or through a mobile app store. After cancelling you keep read-only access to your data for one year, then you must resubscribe to reach it again. Intuit changes its account screens periodically, so verify the live steps before you cancel.

How to cancel, step by step

1Sign in as an admin

You must be the Master Admin or a Company Admin. Regular users will not see the cancel option at all.

2Open Subscriptions and billing

In QuickBooks Online, go to Settings (gear icon) and select Subscriptions and billing.

3Cancel the subscription

In the QuickBooks section, select Cancel subscription (or Cancel online) and follow the prompts to confirm.

4Alternative: Intuit Account Manager

You can also sign in to the Intuit Account Manager, select Products & billing, choose your company name, and cancel from there.

5Export your data

Before the cancellation takes effect, export reports, lists, and transactions you'll need, since access becomes read-only after cancelling.

Common gotchas to avoid

Cancelled? Make sure it stays gone

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Frequently asked questions

Will I get a refund?

Intuit states you get a full refund if you cancel within the first 30 days. Annual subscribers generally are not refunded for the remaining months.

Do I keep access to my data after cancelling?

Yes, but read-only, for one year after cancellation. To regain full access you must resubscribe.

I signed up through the app - why can't I cancel in QuickBooks?

App-store subscriptions are billed by Apple or Google, so you must cancel in that store's subscription settings rather than in the QuickBooks product.

For informational purposes only - not financial or legal advice. Cancellation steps and policies can change; always confirm the latest flow in your account or app. Brand names are used for identification only. Sources: quickbooks.intuit.com