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How to Cancel Your Malwarebytes Subscription

Malwarebytes renews automatically, but you can turn off auto-renewal from your online account in a few clicks. The company offers a 60-day money-back guarantee, so a refund may be available if you act quickly. Mobile subscriptions are billed by Apple or Google and must be canceled there.

How to cancel, step by step

1Sign in to your Malwarebytes account

Go to my.malwarebytes.com and log in with the email used at purchase.

2Open the Subscriptions tab

From the main dashboard, click Subscriptions to view your active plans.

3Manage the active subscription

Find your subscription, then click the three dots or the Manage button next to it.

4Turn off auto-renewal

Select Turn off auto-renewal. You'll get a confirmation email; the subscription stays valid until its expiration date.

5Request a refund if eligible

Within 60 days of purchase or renewal, submit a request at support.malwarebytes.com with issue type set to Request refund and include your order reference.

Common gotchas to avoid

Cancelled? Make sure it stays gone

Forgot you were even paying for this? You are probably paying for others too. SubScan adds up every subscription, flags what you have stopped using, and ranks your fastest savings - so you cancel the right ones and they do not creep back. Everything stays on your device: no bank login, no account, no upload.

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Frequently asked questions

Does Malwarebytes offer refunds?

Yes. There is a 60-day money-back guarantee. Submit a refund request through the support form if you're within 60 days of the charge.

Where do I find my order reference?

It's in the confirmation email Malwarebytes sent when you purchased or renewed. Include it on the refund form.

Will canceling remove the software?

No. Turning off auto-renewal stops future billing; the app stays installed and active until the subscription expires.

For informational purposes only - not financial or legal advice. Cancellation steps and policies can change; always confirm the latest flow in your account or app. Brand names are used for identification only. Sources: help.malwarebytes.com